Last updated: April 15, 2026
Welcome to our website. By accessing or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before placing any order.
- General Overview
This website is operated by us. Throughout the site, the terms “we”, “us” and “our” refer to our company. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
We reserve the right to update, change or replace any part of these Terms at any time without prior notice.
- Product Nature (Important Notice)
All products sold on this website are:
In-stock inventory goods
Overstock items
Clearance and surplus stock
Leftover or discontinued goods
By placing an order, you acknowledge and agree:
All products are sold on a clearance / final sale basis
Products may not meet standard retail “brand-new” conditions
Minor defects, cosmetic imperfections, or packaging wear may exist
No retail-level after-sales expectations apply
- Customer Classification
B2C Retail Orders: 1–9 units (personal use)
B2B Wholesale Orders: 10+ units (commercial use, resale, distribution)
Different after-sales policies apply based on order quantity.
- Orders & Payments
All orders are subject to acceptance and availability
Full payment must be completed before order processing
We reserve the right to cancel or refuse any order at our discretion - Pricing & Errors
Prices are subject to change without notice
We reserve the right to correct pricing errors, product description errors, or inventory inaccuracies at any time - Shipping Policy
Orders are processed within 3–5 business days
Shipping time: 7–45 business days depending on destination and customs
Delays may occur due to peak seasons, weather, customs, or logistics issues
Tracking numbers will be provided
Buyer Responsibilities:
Import duties, taxes, and customs clearance
Any delays or losses caused by customs
Shipping fees are non-refundable under all circumstances.
- Return & Refund Policy (Core Terms)
7.1 Universal Rule (All Orders)
All clearance and inventory goods are final sale:
No unconditional returns
No refunds for personal reasons
No returns due to expectation differences
7.2 B2C Retail Orders (1–9 Units)
Eligible only if:
Serious functional defect (not cosmetic)
Reported within 48 hours with proof
We offer:
Partial refund OR replacement
Not accepted:
Minor scratches
Slight color differences
Packaging damage
Return shipping (if approved): paid by buyer
7.3 B2B Wholesale Orders (10+ Units)
Strict policy:
No returns / no refunds under any normal circumstances
Only accepted for:
Wrong items shipped
Major quantity shortage
Severe error caused by us
Not covered:
Individual defects
Minor flaws
Inventory wear
Resolution:
Partial refund OR replacement only
No full order refund
- Non-Returnable Items
Customized / OEM / private label products
Clearance bulk goods
Fragile or special-care items
Used, opened, or modified products
Pallet / container shipments - Order Cancellation
Within 24 hours (before processing): allowed
After production starts: 30% cancellation fee
After shipment: cannot be cancelled
Refusal of delivery or abandonment is not allowed.
- Liability Limitation
We are not responsible for:
Customs delays, duties, or seizures
Shipping carrier delays or damages
Losses caused by buyer decisions (wrong purchase, resale issues, etc.)
Our maximum liability shall not exceed the amount paid for the order.
- Intellectual Property
All content on this website (images, text, design) is owned by us and may not be used without permission.
- Governing Law
These Terms shall be governed and interpreted in accordance with applicable international commercial laws.
- Contact Information
If you have any questions, please contact us:
Email: moxbushop@gmail.com
Phone: +86 19859504640
WhatsApp：+85269904506
Business Hours: Monday to Friday, 9:00-18:00 UTC+8
